Privacy Policy of
jeedway
jeedway is committed to protecting the privacy and personal data of every player on our platform. This Privacy Policy explains exactly what information we collect, why we collect it, how it is used and stored, and what rights you hold over your own data.
Six Core Privacy Commitments
Before reading the full policy, here is a plain-English summary of how jeedway treats your personal data on our Bangladesh-facing platform.
1 Information We Collect
jeedway collects personal data in several ways: information you provide directly when registering or using our services, information generated automatically through your use of the Platform, and in limited cases, information received from third-party payment and identity verification partners. The categories of personal data we collect are set out below.
1.1 Registration & Account Information
When you create an account on jeedway, we collect the following information:
- Full legal name (as it appears on your government-issued identification)
- Date of birth (to verify you are 18 years of age or older)
- Residential address in Bangladesh (city, district, division)
- Mobile phone number (linked to your bKash, Nagad, Rocket, or Upay wallet)
- Email address
- Username and password (password is stored in hashed form — never in plain text)
- Account currency (BDT)
1.2 Identity Verification (KYC) Documents
To comply with our Know Your Customer (KYC) obligations and prevent fraud and underage gambling, we may request and retain copies of:
- National Identity Card (NID) — front and back
- Passport (photo page)
- Driving licence
- Utility bill or bank statement (as proof of address, no older than 3 months)
These documents are used solely for identity and age verification purposes and are stored in an encrypted document vault. They are not shared with third parties except as required by law or as necessary to complete verification via our KYC service provider.
1.3 Financial & Transaction Data
We record all financial transactions on your account, including deposit amounts and timestamps, withdrawal requests and outcomes, bonus credits and debits, and bet history and game results. We do not store full payment card numbers or mobile wallet PINs. Payment gateway integrations with bKash, Nagad, Rocket, and Upay transmit only transaction reference numbers and confirmation statuses back to jeedway's records.
1.4 Technical & Usage Data
When you access jeedway, our servers and analytics systems automatically collect the following technical data:
- IP address and approximate geographic location (city-level, derived from IP)
- Device type, operating system, browser name and version
- Pages visited, time spent on each page, click-path data
- Session start and end timestamps
- Game sessions initiated, games played, and bet amounts placed (aggregated)
- Referral source (how you arrived at jeedway)
1.5 Communication Data
If you contact jeedway via live chat, email (support@jeedway), or WhatsApp, we retain records of those conversations. This helps us maintain service continuity, train support staff, and resolve disputes. Communication records are kept for a minimum of 2 years.
2 How We Use Your Data
jeedway uses your personal data strictly for the purposes outlined below. We do not use your data for purposes incompatible with those stated at the time of collection.
| Purpose | Data Used | Necessity |
|---|---|---|
| Account creation and authentication | Name, email, mobile number, password hash | Essential |
| Age and identity verification (KYC) | Date of birth, NID / passport, address | Essential |
| Processing deposits and withdrawals | Mobile wallet number, transaction references | Essential |
| Fraud detection and prevention | IP address, device fingerprint, bet patterns | Essential |
| Responsible gaming monitoring | Bet frequency, session length, deposit totals | Essential |
| Customer support communications | Name, account ID, chat/email transcripts | Essential |
| Platform analytics and improvement | Usage data, page views, click paths (aggregated) | Legitimate interest |
| Promotional emails and bonus offers | Email, name, gameplay preferences | Consent (opt-in) |
| Legal and regulatory compliance | All relevant personal and financial data | Legal obligation |
Where processing is based on your consent — for example, receiving promotional emails about BPL betting offers, Eid bonuses, or seasonal jeedway promotions — you may withdraw that consent at any time by updating your marketing preferences in your account settings or by emailing support@jeedway. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
3 Legal Basis for Processing
jeedway processes personal data on the following legal bases, depending on the nature of the processing activity:
- Contractual Necessity: The majority of our data processing is necessary to perform the contract between jeedway and the player — specifically, to provide account services, process BDT transactions via bKash and Nagad, settle bets, and deliver winnings. Without this processing, we cannot provide the service.
- Legal Obligation: jeedway is required to process certain personal data to comply with anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, age verification mandates, and any lawful requests from competent authorities. This processing is not optional.
- Legitimate Interests: We process technical and usage data to protect the security and integrity of jeedway's platform, detect fraud, prevent abuse, and improve user experience. These legitimate interests do not override your fundamental data rights.
- Consent: Where we send you direct marketing communications (such as bonus offer emails, BPL match promotions, or seasonal campaign notifications), we do so only with your prior opt-in consent. You may revoke this consent at any time.
4 Data Sharing & Disclosure
jeedway does not sell or rent your personal data to any third party. We share data only in the limited and specific circumstances described below, and only to the extent strictly necessary for the stated purpose.
4.1 Payment Processing Partners
To process deposits and withdrawals in BDT, jeedway shares transaction-related data (your registered mobile number, transaction amount, and account reference) with our payment gateway partners: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, and card network processors (Visa, Mastercard). These partners process data under their own privacy policies and are bound by contractual data protection obligations with jeedway.
4.2 Identity Verification Providers
To fulfil KYC obligations, jeedway may share identity document images and personal details with third-party identity verification service providers. These providers operate under strict data processing agreements and are not permitted to use your data for any purpose beyond completing the verification task assigned by jeedway.
4.3 Game Providers
When you play a game supplied by a third-party provider such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, or Ezugi, a session token and anonymised player identifier is shared with the relevant provider to initiate and manage the game round. These providers do not receive your full name, NID, or financial details. Game session data (bets placed, outcomes, game duration) is returned to jeedway's servers and retained as part of your account record.
4.4 Legal and Regulatory Authorities
jeedway will disclose personal data to law enforcement agencies, courts, regulators, or other governmental authorities where we are legally required to do so, or where we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of jeedway, its players, or the public. We will notify you of such disclosures where legally permitted to do so.
4.5 Business Transfers
In the event that jeedway undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified in advance of any such transfer and of any material changes to this Privacy Policy that result from it.
6 Data Retention
jeedway retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations. The following retention periods apply:
- Active Account Data: Retained for the full duration of your account and for a minimum of 5 years following account closure, to comply with AML and financial record-keeping obligations.
- KYC / Identity Documents: Retained for 5 years from the date of verification or account closure, whichever is later, in accordance with standard anti-money laundering record retention requirements.
- Transaction Records: All deposit, withdrawal, bet, and bonus records are retained for a minimum of 5 years from the date of the transaction.
- Communication Records: Live chat transcripts, email correspondence, and WhatsApp messages with our support team are retained for 2 years.
- Technical / Log Data: Server access logs and IP logs are retained for 12 months, after which they are anonymised or deleted.
- Marketing Consent Records: Records of your opt-in or opt-out preferences are retained for the duration of your account plus 3 years, to demonstrate compliance.
When a retention period expires and no other legal basis requires continued storage, jeedway securely deletes or anonymises the relevant personal data in a manner that prevents reconstruction or identification.
7 Your Rights Over Your Data
jeedway respects your right to control your own personal data. As a player on our platform, you hold the following rights with respect to the personal data we process about you:
- Right of Access: You may request a copy of all personal data jeedway holds about you, free of charge. We will respond within 30 calendar days of receiving a verifiable request.
- Right to Rectification: If any personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account details (email address, mobile number) directly within your account settings. For changes to name or date of birth, contact our support team and provide supporting documentation.
- Right to Erasure ("Right to Be Forgotten"): You may request deletion of your personal data. We will comply where there is no overriding legal obligation to retain the data. Note that financial and KYC records subject to mandatory retention periods cannot be deleted early.
- Right to Restrict Processing: You may request that we restrict processing of your personal data in certain circumstances — for example, while you contest the accuracy of data we hold, or while we are reviewing a deletion request.
- Right to Data Portability: You may request a copy of your account data in a commonly used, machine-readable format (such as CSV or JSON) to transfer to another service.
- Right to Object: You may object to processing of your personal data based on our legitimate interests, and you may withdraw consent for marketing communications at any time.
- Rights Related to Automated Decision-Making: jeedway uses automated systems to flag accounts for potential fraud or responsible gaming interventions. You have the right to request human review of any automated decision that significantly affects your account.
To exercise any of the above rights, contact our support team at support@jeedway with the subject line "Data Rights Request" and your registered account mobile number for verification. We will acknowledge your request within 5 business days and provide a substantive response within 30 calendar days. If the request is complex or numerous, we may extend this period by a further 30 days, in which case we will notify you.
8 Data Security Measures
jeedway applies a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our key security practices include:
- SSL/TLS Encryption in Transit: All data transmitted between your device and jeedway's servers — including login credentials, payment details, and personal account data — is encrypted using TLS 1.2 or higher.
- Encrypted Storage at Rest: Sensitive data fields, including password hashes, KYC document files, and financial records, are stored in encrypted form in our database infrastructure. Encryption keys are managed using a dedicated key management system.
- Access Controls: Access to player data within jeedway's systems is strictly limited on a need-to-know basis. Staff members are granted the minimum level of access required to perform their role. All internal access is logged and audited.
- Two-Factor Authentication (2FA): Players are encouraged to enable 2FA on their jeedway accounts using a one-time password (OTP) delivered to their registered mobile number. 2FA is mandatory for all jeedway staff accounts.
- Intrusion Detection and Monitoring: jeedway operates continuous monitoring of its server infrastructure for anomalous access patterns, injection attempts, and other common attack vectors. Security incidents trigger automated alerts and an incident response procedure.
- Penetration Testing: jeedway conducts periodic third-party penetration tests to identify and remediate vulnerabilities in our web application and API infrastructure before they can be exploited.
Despite these measures, no internet-based service can guarantee absolute security. jeedway will notify you promptly in the event of a data breach that is likely to result in a high risk to your rights and freedoms, in accordance with applicable data protection obligations.
You are responsible for maintaining the security of your own account credentials. Use a unique, strong password for jeedway. Do not share your password or OTP codes with anyone — jeedway staff will never ask for your password.
9 Contact the Data Controller
jeedway is the data controller responsible for the personal data of players registered on this platform. If you have any questions, concerns, or requests relating to this Privacy Policy or to how your personal data is handled, please contact us using the details below:
- Email: support@jeedway (plain text — not a clickable link)
- Subject Line: "Privacy Enquiry" or "Data Rights Request"
- Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)
- Live Chat: Available within your jeedway account dashboard
- Response Time: We aim to respond to all privacy-related enquiries within 5 business days
This Privacy Policy was last reviewed and updated in January 2026. jeedway reserves the right to update this policy at any time. The revised policy will be published on this page with an updated "Last Updated" date. Continued use of jeedway following publication of a revised Privacy Policy constitutes your acceptance of the changes. We encourage you to review this page periodically.
Your Privacy Is Protected. Now Let's Play.
Now that you know how jeedway safeguards your data, explore our cricket betting markets, slots, and live casino — all in BDT with bKash and Nagad support. 18+ only. Play responsibly.